Privacy Policy
Last Updated: [Jan 30, 2025]
Our commitment to protecting your privacy and personal information
Last Updated: [Jan 30, 2025]
At Diverse Health Hub (DHH), we're committed to protecting the privacy and security of everyone who uses our platform. As a service connecting health consumers and healthcare providers with laboratory specialists, we understand the sensitive nature of diagnostic information and take our responsibility to protect your data very seriously. Our privacy practices reflect our core mission of providing equitable access to diagnostic expertise while maintaining the highest standards of data protection and user confidentiality.
Through Diverse Health Hub, we collect various types of personal information, including but not limited to:
Personal Identification Information: This includes your name, email address, and phone number, which are essential for communication and verification purposes.
Health Information: De-identified health questions that allow laboratory experts to provide accurate diagnostic information without compromising your privacy.
Platform Usage Data: Information about how you interact with our platform, including usage statistics and analytics, which help us understand user behavior and improve our services.
Communication Records: Logs of interactions between users and the platform, which are essential for providing support and ensuring the quality of our services.
Technical Data: Information such as IP addresses, device IDs, and cookies that help us maintain the security and functionality of our platform.
We use the information collected to enhance your experience and ensure the security of our platform:
Facilitate Secure Communications: Connect users with laboratory experts while maintaining privacy through de-identified information.
Maintain Platform Security: Implement security measures that comply with HIPAA standards and other relevant regulations.
Process Health-Related Questions: De-identify and analyze questions to provide accurate responses from laboratory experts.
Improve Our Services: Use analytics to enhance platform functionality, user experience, and overall service quality.
Ensure Compliance: Adhere to legal and regulatory requirements for data protection, ensuring that your information is handled responsibly.
Our security framework includes:
End-to-End Encryption: Ensures data is secure in transit and at rest.
Secure Data Storage: Protects data against unauthorized access and breaches.
Access Controls: Limits access to authorized personnel only.
Automatic Security Logging: Tracks and monitors all access and activities.
Regular Security Audits: Conducts periodic reviews to ensure compliance with security standards.
De-Identification Protocols: Maintains user anonymity throughout the process.
Data Breach Notification
We will notify affected users within 72 hours of discovering a breach.